Your privacy matters to us. This Privacy Policy explains exactly how rgocasino collects, uses, stores, and protects your personal information when you use our platform.
rgocasino ("we," "us," or "our") operates the online gaming platform accessible at rgocasino.asia. We are committed to protecting the privacy and personal data of all users ("you," "Player," or "User") who access or use our services, including online slots, live dealer casino games, sports betting, online sabong, and bingo.
This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights you have in relation to your personal data. This Policy applies to all personal data collected through the rgocasino website, mobile platform, and any related services.
By registering an account with rgocasino or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy should be read together with our Terms and Conditions.
rgocasino collects the following categories of personal data from players and platform users:
rgocasino collects personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct submission | Registration form, KYC document uploads, support enquiries, withdrawal requests |
| Automated collection | Cookies, server logs, session tracking, device fingerprinting |
| Payment processors | Transaction confirmations from GCash, PayMaya, BPI, BDO, Metrobank |
| Identity verification providers | KYC and AML screening results from third-party verification services |
| Fraud prevention services | Risk scores and flagged activity reports from security partners |
rgocasino uses your personal data for the following purposes:
rgocasino processes your personal data on the following legal grounds:
rgocasino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary:
We engage trusted third-party service providers to assist in operating our platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, and customer support tools. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.
rgocasino may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other government authorities where required by law, court order, or regulatory directive.
We may share data with fraud prevention agencies and security partners to protect the platform and its players from fraudulent activity, identity theft, and financial crime.
In the event of a merger, acquisition, or sale of all or part of rgocasino's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
rgocasino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze platform usage.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the rgocasino platform. Disabling essential cookies may prevent you from accessing your account or using core platform features.
rgocasino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure |
| Financial transaction records | 10 years (AML regulatory requirement) |
| Game history and betting records | 5 years from date of transaction |
| Customer support communications | 3 years from last interaction |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
| Technical and usage logs | 12 months on a rolling basis |
Upon expiry of the applicable retention period, rgocasino will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
rgocasino takes the security of your personal data seriously. We implement a range of technical and organizational measures to protect your data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
While rgocasino employs industry-standard security practices, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, rgocasino will notify affected players and relevant authorities in accordance with applicable legal requirements.
As a player on the rgocasino platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 14.
rgocasino will respond to all data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case we will notify you of the extension and the reasons for it.
If you are a parent or guardian and believe that your child has registered an account with rgocasino or provided us with personal data, please contact our support team immediately. We will take prompt action to investigate and, where confirmed, delete the data and close the account.
The rgocasino platform may contain references to third-party payment services such as GCash, PayMaya, BPI, BDO, and Metrobank for the purpose of processing transactions. When you interact with these payment providers, you are subject to their own privacy policies and terms of service, which are separate from this Privacy Policy.
rgocasino is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party service providers you interact with in connection with your use of the rgocasino platform.
rgocasino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the rgocasino platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the rgocasino Data Protection team:
Email: [email protected]
Live Chat: Available 24/7 via the rgocasino platform
Response Time: Under 3 minutes on average
We are committed to resolving all privacy-related enquiries promptly and transparently. If you are not satisfied with our response, you may escalate your concern to the relevant data protection authority in the Philippines.
Six core principles that guide how we handle your personal data every day
Every piece of data you send to rgocasino — from your login credentials to your GCash withdrawal request — is protected by 256-bit SSL encryption. Your information travels securely, always.
rgocasino does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate our platform and improve your gaming experience.
Access, correct, or request deletion of your personal data at any time. rgocasino respects your data rights and will respond to all requests within 30 days — no runaround, no delays.
rgocasino operates in compliance with Philippine data protection laws and PAGCOR regulations. Our KYC and AML procedures are designed to protect every player on the platform.
We keep your data only as long as legally required or operationally necessary. Once the retention period expires, your data is securely deleted or anonymized — no unnecessary hoarding.
Have a privacy concern? Our Filipino support team is available 24/7 via live chat and email. We respond in under 3 minutes and take every data enquiry seriously.
Your data is safe with us. Join hundreds of thousands of Filipino players who trust rgocasino for slots, live casino, sports betting, sabong, and bingo.
21+ For adults 21 years and above only. Please gamble responsibly.